Archive | 7:44 am

The Bags are Still Not Here

2 Jul

Yesterday evening fighting jet lag, we waited in vain for our bags to be delivered. It was exasperating to call the airport and put on hold until the line went dead. Eeesh…

We checked Delta’s website—as we checked-in at their counter and our KLM flight codeshare with them—and the status showed the last entry being ‘Bags removed planeside at SLC’. What did this mean? They never left Salt Lake City? But we were told they were stuck in Amsterdam! Gulp.

So using the power of social media, I messaged KLM directly on WhatsApp last night and they responded in less than an hour. Pretty good. They gave me a new site to check which I did. And status showed ‘Tracking continues and to check later’. Hmm… at that point, it was getting late and the body couldn’t hold up anymore, what else can we do but sleep?

This morning, I woke up at 5.30am unable to sleep anymore. And I checked again. There’s some progress – the same website showed one bag, not both, is on the next flight in. As we did only one PIR (Property Irregularity Report) for both bags, how come status indicated only one bag coming in? Is it not necessary to indicate both? Hmm… not very reassuring I thought. I queried KLM this morning and they responded after an hour and a half. The second bag is still being traced! Goodness. But there’s no need for another PIR.

A quick counter check on flightaware.com showed the aircraft departed but was late. And Schiphol itself is experiencing a lot of delays, an average of 43 minutes for arrivals and one hour three minutes for departures.

We were just there on Sunday and our departure was delayed 24 minutes; I thought it was the inconsiderate dude (whom the Captain did announce to everyone) who came onboard late. But it’s actually more technical than that with the delays at such lengths for inbound and outbound.

Well, looks like we have to hang on again tonight to receive bag one of two coming home. Stay tuned for the adventures of Bag Two.

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