Tag Archives: Airports

Bags are Finally Home

4 Jul

Yesterday the bags were finally delivered, at 9.55pm! It was a long day for us waiting for them and the bags, I supposed for their delay and ‘adventure’.

I must say, the last three days I wasn’t overly stressed over our delayed bags. Sure there was some anxiety initially because of the unknown and no updates. But soon after, there was confidence that KLM would sort it out. It was just a matter of time.

For such a global airline, KLM was very approachable when they responded to my queries rather quickly in my opinion. They had many channels to be contacted: Facebook, Messenger, Twitter, email, WhatsApp and Customer Contact Centre.

I chose WhatsApp because to me, the other platforms were either too worldly or corporate and not personal enough. The key here is being approachable rather than professional and I am glad I chose this channel.

The exchanges with KLM on WhatsApp helped bring them down to a more personal level and faster too, giving a lot more reassurance than email, which I used with a regional airline in April and they responded a day later.

Lessons learned here: always label your check-in bags (which we did), buy travel insurance (which we did too and will claim for the delay), make full use of the best and fastest communication platform to stay informed thus, avoiding stress and have a positive attitude towards the situation, it helps.

Advertisements

The Bags are Still Not Here, Part 2

3 Jul

The perils of jet lag continues! Waking up at 5.30am yesterday morning not for golf but due to jet lag seem to have clouded my senses.

I misinterpreted the information on the status of our bags as stated on the website that KLM provided. Bag One will leave Amsterdam Schiphol Airport on 2nd July, not arrive at KLIA on the said date. And the airport baggage claims office called yesterday evening to confirm this.

What this means then is that Bag One will arrive on 3rd July, today and delivered to us in the evening. Haish…

Meanwhile up till yesterday, Bag Two was still being traced. Dear oh dear…

Work and worry took the toll on me and last night, I crashed at 9.30pm; I couldn’t hold up and brave the anxiety anymore. And this morning I woke up at 3.30am. I’m not complaining though because there was a text message from KLM saying Bag Two is currently being transported to KUL! Yay.

I checked the website and indeed, Bag Two was labeled ‘Rushbag’ and on flight KL809 en route to KLIA. I hope it’s the same flight as Bag One.

We hope to receive both bags this evening. Fingers crossed.

The Bags are Still Not Here

2 Jul

Yesterday evening fighting jet lag, we waited in vain for our bags to be delivered. It was exasperating to call the airport and put on hold until the line went dead. Eeesh…

We checked Delta’s website—as we checked-in at their counter and our KLM flight codeshare with them—and the status showed the last entry being ‘Bags removed planeside at SLC’. What did this mean? They never left Salt Lake City? But we were told they were stuck in Amsterdam! Gulp.

So using the power of social media, I messaged KLM directly on WhatsApp last night and they responded in less than an hour. Pretty good. They gave me a new site to check which I did. And status showed ‘Tracking continues and to check later’. Hmm… at that point, it was getting late and the body couldn’t hold up anymore, what else can we do but sleep?

This morning, I woke up at 5.30am unable to sleep anymore. And I checked again. There’s some progress – the same website showed one bag, not both, is on the next flight in. As we did only one PIR (Property Irregularity Report) for both bags, how come status indicated only one bag coming in? Is it not necessary to indicate both? Hmm… not very reassuring I thought. I queried KLM this morning and they responded after an hour and a half. The second bag is still being traced! Goodness. But there’s no need for another PIR.

A quick counter check on flightaware.com showed the aircraft departed but was late. And Schiphol itself is experiencing a lot of delays, an average of 43 minutes for arrivals and one hour three minutes for departures.

We were just there on Sunday and our departure was delayed 24 minutes; I thought it was the inconsiderate dude (whom the Captain did announce to everyone) who came onboard late. But it’s actually more technical than that with the delays at such lengths for inbound and outbound.

Well, looks like we have to hang on again tonight to receive bag one of two coming home. Stay tuned for the adventures of Bag Two.

Oops, The Bags are Not Here

1 Jul

It’s mind boggling when I look back now at the total time of the whole journey inclusive of the car rides. So from the time we left Corvallis for the airport, the flights, transits and our taxi ride home, it was 43.5 hours! Goodness gracious me.

The delay of the bags added to this and it could have been worse if the delayed flight departures were longer. But being under half an hour each time, the flying itself made up for it.

Yesterday when we touchdown at KLIA, all I was thinking of was a nice cold shower and a good sleep to start my recovery from the jet lag. But our checked-in bags never arrived. With this clouding our minds, how to sleep snugly?

We stood at the baggage conveyor belt for more than half an hour and our two checked-in bags never came. They are still in Amsterdam, along with the bags of several other travelers who transited at Schiphol Airport.

Some of them were connecting from Paris and Japan, and us from the US. Like them, we lodged a report and this took time too as the office was packed. Initially I thought we had to go to the airport this evening to get them but hubby said they will be delivered to us instead. I await anxiously for them.

This morning I woke up at 6.20am. I had a good eight hours sleep with four and a half of it being deep sleep. That’s good, maybe a faster recovery but the nagging headache is still there, I don’t know why. Hubby on the other hand, woke up every two hours. He said he was still in airplane sleep mode and each time, he was expecting to be served a meal or ice cream! Hahaha…

We jumped right into work this morning, not wasting any time to rest.

Oh My Body, Part 2

30 Jun

There’s always something about the return journey compared to the initial arrival one. The traveling hours are about the same or sightly longer but the woes seem to be different.

When we first arrived in the US three weeks ago, the next day upon arrival I had recovered from the jet lag. The same can’t be said for returning to Malaysia for sure.

I recall our 2012 US trip, I took a week to recover from the jet lag. Now, seven years later, a week too or longer? Hmm…

Maybe the fact that we are returning from a holiday – back to reality, makes it hard for the body to accept, thus longer to readjust.

In the meantime, I was hoping to sleep 18 hours throughout when we arrive home but I cannot do so because our checked-in bags never arrived at KLIA! Haish…

Looks like recovery sleep has to be shortened to return to the airport tomorrow as our report has been done and bags should arrive by then to be collected.

Oh My Body

30 Jun

All that sitting and inability to find a snug position on the second leg had caused my backache to flare up. Throughout the journey, I had my painkiller on standby but I tried not to resort to them.

The last three hours of more sitting and waiting in Schiphol was just so arduous. And we didn’t want to walk too much too as we had the backpacks to carry and the cabin bags to pull along. We both knew it will just tire us and most likely we can’t sleep well on the third leg of the journey.

By 8.00pm, the announcement came on for boarding and in an orderly fashion, passengers boarded when their zones were called out. We sat in the aircraft for a good 40 minutes or so because of one late inconsiderate dude to come onboard. Eventually we were cleared for take off, 24 minutes passed the scheduled 8.50pm.

Within an hour, dinner was served! And after the meal, I tried to sleep again and it wasn’t easy. I just couldn’t get any comfortable positions. So I watched a movie and a couple of documentaries but not long enough to kill time. We still had over five hours to go. Felt like forever. Oh my body!

Eventually I forced myself to sleep. After all, I was wedged between two people this time, I couldn’t get up and the aisle passenger was asleep. Then I had to pee. Oh dear…

Do I wake her? It wouldn’t be polite because she was in deep slumber snoring away. Hubby too was sound asleep against the window. Hmm…I shouldn’t go pee and tried to sleep instead as my eyes were tired. I think I managed two hours at most and not more. And it made matters worse.

The legs were sore, the back hurt, the butt numb and the shoulders stiff and I still had to pee. As if these problems were not enough, a tiny nagging headache started developing. Oh my body…

We Wait Again

29 Jun

The transit this time at Schiphol is in the main terminal and there are so many things to eat and shops to browse. We arrived by 2.30pm after a rather pleasant journey with no bad turbulence. But the same can’t be said for comfort and the inability to sleep well. Our next flight is at 8.50pm but boarding, as printed is 8.09pm. Still… a long wait. Again.

By now, with three hours still to go, the both of us are really tired and no will to explore. Somehow with one extra transit and stop throws the whole body system awry. I just want to lie down and sleep if I can. Big yawn…

So Tired

29 Jun

I was feeling tired and we were not even halfway when we were in transit at SLC International Airport. I suspect waking up at 6.30am could be the factor.

We boarded our Amsterdam-bound aircraft at 8.15pm mountain time and there was a 20-minute delay before the aircraft departed at 9.20pm. Finally, on the way home.

The cabin lights before take off

Two hours into the flight, dinner was served. I watched a movie and then tried to sleep. It was so difficult. The space was not comfortable – I twisted and turned but could not find a snug position. My Mi Band2 showed four hours of light sleep and zero deep sleep. Yawn…

Before I could try again, the cabin lights were turned on and our next meal was served. Breakfast? Lunch? It’s hard to tell because it’s almost five in the morning Oregon time and almost one in the afternoon Amsterdam time.

The cabin lights before the second meal

By now the body is all confused, the perils of long distance travels. And we have one more 12-hour leg to go!

Greetings From the US

13 Jun

Finally by noon, we arrived yesterday after that delayed last leg departure and what a long and tiring trip it has been for us. If I counted from the time we left home for KLIA at six in the evening on Tuesday, and arrived at PDX airport by Wednesday noon in the US, meaning it’s 3.00am Thursday back home (not including the journey thereafter), the total travel time would be 33 hours. And during that time, hardly any good sleep, one can only imagine the tiredness.

The A330 aircraft being readied for the journey

Crying toddler who sat in front of me in the plane could be heard in the Immigration Hall when we all got there. And he cried all the way pass the officers. Poor little fella. Passport clearance was slow because there was only one counter opened for International passport holders but customs was a breeze because we declared everything. When we stepped out to greet our firstborn, all that traveling time and tiredness were forgotten. The family unit was complete again and the heart felt whole. What a feeling!

Then when we stepped out of the terminal, a wave of hot air greeted us. Dang it was hot! 37 degrees. Are we in the US? It felt just like arriving at KLIA only that it’s not but it’s PDX.

Our first stop was Woodburn premium outlet to keep us awake, to walk and adjust to the local time. But it was too hot to walk around outdoors so the outing was shortened. We decided we needed to eat and opted for Jack in the Box. And the premise was equally hot because there was no air-conditioning. Only the bathrooms were air-conditioned but can’t stay in there! Haha…

The food portions were huge especially the chicken fingers! Can’t be fingers when they are so huge as I don’t remember them being this size before from our last US trip. We couldn’t finish and saved them for later.

Jack in the Box

M2 and I succumbed to our tiredness and had a good power nap in the car on the way to Corvallis. But it was still early, and we had to still stay awake, otherwise it would take longer to adjust. The town is typical of any college town and it reminded me of Flagstaff and my college and those dinosaur years.

We settled down quickly, unpacked and made ourselves comfy in her room, big enough for the four of us. But by nine, after dinner we were ready to crash. Might as well for the exciting days ahead await us and we need to adjust and be ready to enjoy ourselves during this time together.

Anxious Wait

13 Jun

It was so stressful waiting to hear from M2. I was tired, anxiety was eating at me and the headache was kicking in. The body was going into reserve mode to stay calm. We arrived at six whilst she’s due to arrive at 8.35am. Two and a half hours of anxiety instead of a leisurely paced four-hours wait before the next flight.

Because she flew domestic from Dublin to Amsterdam, M2 arrived at a different terminal. So when we finally heard from her, we quickly made our way over to the designated departing gate. Relief and happiness took over when we finally saw her.

There was a delay for the connecting flight to Portland. Instead of departing at 10.00am local time, it was retimed to 10.20am. Further delays saw us eventually taking off at 10.50am. Another long journey ahead but this time there’s no night for us as the flight was scheduled to arrive before noon. I’m so messed up by now with time, time zones, day and night.

I decided to take a painkiller to suppress the headache and try to sleep it off. With the cabin lights dimmed to simulate night, I decided to sleep but the crying toddler in front of me was just too disturbing. On top of that, there were occasions of a foul whiff coming from the front. Stinky diaper! Eewww…