Tag Archives: Salesman

Irks Me to No End

26 Nov

Last week, I decided to go buy a replacement pair of golf shoes, having had mine stolen from the recent smash and grab incident. So I went to the mall. The salesman was trying to push various brands to me but I declined because aesthetically, the shoe designs did not appeal to me.

In the end, to save time, I showed him a picture of my lost shoe and said that if available, I’d like to buy the same again, Footjoy’s Greenjoy model. (I had taken a picture when I got the shoes for my birthday in April. Six months down the road, how could I know what happened to me can happen?)

Image

“Ahh. This is a Greenjoy model,” he exclaimed.

“We used to have it but now, no stock! But I can check for you,” he went on.

Amazing how a sentence can create two differing emotions at the same time. Popular models move very fast I guess. He was very helpful and suggested I leave my mobile for him, and he promised he will call—in two days’ time—whether the model is available or not. Too good to be true, I asked him again if he will call in two days and he reassured me, yes, two days, he will call. Definitely.

Such good service, I thought. Okay, two days is good before I make a decision.

Two days later…

The call never came. Then I happened to be in the neighborhood of a sports superstore and the lure of buying a new pair of shoes was just too tempting. So I checked out the superstore. My Greenjoy was available but one size bigger. Aarrgghhh… The frustration of it irks me; so close yet so far.

In the end, I bought something else that I could be comfy with, and at half the price of the Greenjoy pair, you could say I was happy with the choice.

Yesterday and that’s six days’ later from the word of promise, I finally received a text message from the salesman. It read as such: “Afternoon Angie, this is suresh fr golf house. rdgar”

An incomplete message… eeesh. Irked (again), I messaged him back, saying the message was incomplete and went straight to the point to ask if the shoe was available or not. He replied: “Sorry mistyped. no. stock. with. supplier. tq”

Wow. That sums up the whole thing! Is that a good follow-up after all that reassurance to call? Are the full-stops supposed to emphasize his point? Gee…. why didn’t he just capitalize all the words?

What irks me here is the promise (is this a standard salesman’s talk?) that he will call at a given specific date but never did. And ended the whole experience with just a text message; not even a phone call to soothe an irate (and disappointed) customer. I’m thinking if one cannot live up to the promise, one shouldn’t be making promises. It just leaves a bad impression at the end of the day.

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